Terms and Conditions

Elmet Farmhouse – Terms & Conditions

 

Bookings and payments

1.       Full week bookings are normally Friday to Friday (7 nights). Short breaks are normally a minimum of 3 nights starting on Friday or Monday.

2.       Bookings can be made via the website, by email or by phone. Bookings remain provisional until payment has been received.

3.       A non-refundable 50% deposit is payable at the time of booking. Full payment is due two calendar months before the start of your holiday. If the full balance is not paid by the due date, the owners reserve the right to cancel the booking.

4.       Our preferred method of payment is by direct bank transfer (BACS). Cheques accepted by special arrangement but booking remains provisional until cheque has cleared.

5.       Provisional bookings will normally be held for a maximum of 24hrs. Unless the booking is confirmed and payment received within this period, the provisional booking will expire.

6.       In the event of cancellations or date alterations by guests prior to the start of the holiday, refunds are discretionary and will normally only be considered if the property is re-let. The owners reserve the right to refuse or cancel any bookings without further liability. In this event, a full refund will be given.

7.       We reserve the right to levy additional charges and / or a security deposit for children, extra guests, late bookings and non-standard bookings.

 

Arrival and departure

8.       Arrival time is no earlier than 4pm. Departure time is no later than 10am. Late departures can cause serious problems for the cleaner, particularly on same day changeovers, so guests are requested to ensure that they pack up and leave the premises promptly by 10am at the latest. If the property is not vacated by 10.30am, the owners reserve the right to authorize the cleaner to enter the Farmhouse and start work on the cleaning. An automatic penalty of £100 penalty will be charged for unauthorized late departures.

9.       On arrival, two keys will be issued. Lost keys will be charged at £20 each.

10.    On departure, the Farmhouse must be left clean and tidy. All crockery and kitchenwares should be washed and put away.

11.    All damage must be paid for. An automatic penalty of £250 will be charged if the Farmhouse is left in an unacceptably dirty condition or if the buildings and/or its contents have been abused.

 

Guests and children

12.    The maximum number of guests permitted to stay in Elmet Farmhouse at any one time is normally limited to 6. Up to 2 additional guests may be accommodated at the owners’ discretion by prior arrangement, subject to additional charges. No more than 8 guests are allowed to sleep in the farmhouse at any one time for insurance reasons. This includes babies and toddlers. Larger groups will be refused admission.

13.    No organized or impromptu parties or large gatherings are to be held at Elmet Farmhouse, including stag parties and hen parties.

14.    The Farmhouse must not be used for any dangerous, noxious, illegal, immoral, offensive, noisy or anti-social activities. Guests causing a nuisance or annoyance to the owners, or breaking the terms and conditions of the holiday let, will be required to leave.

15.    Due to the historic nature of the property, which is a Grade II Listed 18th century building, we regret that the Farmhouse is not suitable for visitors with mobility problems. The stairs are steep and there are no bathrooms or toilets on the ground floor.

16.    Well-behaved children are welcome at Elmet Farmhouse, but it is essential that children are supervised and controlled at all times, both within the Farmhouse and elsewhere on the premises, including the farmyard, the garden, the fields and the drive. Parents are reminded that they must take action to ensure their children do not abuse or damage the farmhouse and its contents. The following activities are strictly prohibited: swinging on the stair rails, sliding down the stairs, throwing missiles, jumping on the beds, jumping or climbing on the furniture, swinging on or pulling at the curtain rails or glass shower doors. To avoid spillages, we request that food and drink is confined to the kitchen.

17.    Parents with toddlers are advised that the stairs are steep and there are limited child gates. Young children are welcome but extra vigilance is required by parents and/or responsible adults to ensure their safety. The owners cannot be held responsible for any injury or accidents on the premises.

18.    For hygiene reasons, the farmhouse is unsuitable for toddlers and young children who are prone to bed-wetting, or guests suffering from incontinence or other medical conditions that might result in beds or furniture being soiled or stained.

 

Pets, smoking and fire precautions

19.    No dogs, pets or animals of any kind are permitted at Elmet Farmhouse. Guests must ensure that any visitors comply with this rule.

20.    Elmet Farmhouse is a No Smoking property. No smoking is permitted inside the Farmhouse.

21.    No candles are permitted at Elmet Farmhouse due to fire risk and the risk of damaging the furniture with hot wax.

22.    Care must be taken when using the wood-burning stove. Please follow the instructions carefully and ensure that the door to the stove is kept closed once the fire has been lit. In order to avoid damaging the flue, only seasoned wood should be burnt in the stove. A fire extinguisher and a fire blanket are provided. A fireguard is available on request.

23.    The living room and kitchen both have fire doors. As a safety precaution, guests are requested to ensure that these doors are closed at night. There is a heat detector in the kitchen and several smoke detectors and carbon monoxide detectors in other parts of the house. Guests must not disable or tamper with these important safety devices. If any of the alarms go off, leave the building immediately and contact the owner.

 

Water, energy and waste disposal

24.    Elmet Farmhouse has a private septic tank, which also serves the neighbouring house. It is vital to ensure that nothing is put down the drains in the kitchen or bathrooms that might block the pipes or affect the workings of the septic tank. No tampons, sanitary towels, nappies, wet wipes, pads, plastics, cotton wool, hair, foodstuffs or any non-biodegradable material should be put down any of the toilets, sinks, basins, baths and showers. No bleach or bleach-based cleaning products should be used as these will damage the biological processes in the septic tank. Guests acting irresponsibly during their stay will be liable for the full cost of unblocking drains, emptying the septic tank and/or any other remedial work required to restore the sewerage system.

25.    The Farmhouse is on mains water and has a water meter. Guests are requested not to leave taps unnecessarily or to waste water.

26.    The Farmhouse is very well insulated and has been equipped with an eco-boiler, thermostats and low energy bulbs and appliances. Guests are requested to use energy resources responsibly and not to waste gas and electricity by leaving lights on unnecessarily or running the central heating continuously or at high temperatures.

27.    Guests are requested to dispose of their waste responsibly and to recycle as much material as possible. Please empty all the bins and remove all rubbish from the farmhouse on departure.

 

Doors, windows and security

28.    There are four Velux skylight windows in the attics. To avoid rain water damage, please ensure that these windows are closed before you go out and when you leave.  Please shut the outside doors when you are in the garden to prevent mice, birds, cats or wildlife entering the house.

29.    The Farmhouse has two five-lever mortice locks on each of the exterior doors and window locks on all the windows. Please ensure that all doors and windows are locked when leaving the house.

30.    Guests are reminded that the security of your possessions in the Farmhouse and in your vehicles is your own responsibility.

 

Other precautions

31.    Guests are advised to take special care on the steep staircases and on the steps in the utility room/kitchen and the first floor landing.

32.    Guests are strongly advised not to go under the eaves in the attics as there are low beams. To avoid unnecessary accidents, please ensure that all members of your party are made aware of this potential hazard, especially children.

33.    Taller guests should take care when walking under the wall-hung cabinet, in the utility room and when ascending the stairs to the attic, as the stairwell ceiling height is lower at this point.

34.    Guests are reminded that the Farmhouse is a historic building and that it was previously a working farm. Some of the gravel paths and stone paving are uneven and may be slippery at times. For your own safety, please take care inside the Farmhouse and elsewhere on the premises, including the farmyard, the garden, the main drive and on the drive and pathways to the owners’ house next door.

 

Furniture, furnishings and appliances

35.    Please remove stilettos and narrow-heeled shoes when entering the farmhouse in order to avoid damaging the linoleum floor in the kitchen, utility room, hall and bathrooms.

36.    Please remove boots and shoes before walking on the carpets.

37.    The Farmhouse has been furnished and equipped to a high standard. Guests are requested to respect the furniture, furnishings, ornaments, works of art and appliances in the property.

38.    To avoid damage and accidents, please do not move the beds or the furniture. Under no circumstances must the lounge cabinet be pulled out.

39.    To avoid breakages and accidents, please ensure that children do not swing on the stair rails, slide down the stairs, jump on the beds, sofa, chairs and window seats, climb on the furniture, hang items from curtain rails, pull at the curtains or blinds or swing on the glass shower doors or shower fittings..

40.    To avoid marking the furniture and counters, please use the mats and coasters provided. To avoid spillages, please do not take food and drink into the lounge or the bedrooms.

41.    Guests are advised that if the building or its contents are damaged as a result of irresponsible or malicious behaviour, including children and visitors, an automatic penalty of £250 will be charged. The owners reserve the right to levy additional charges to cover the full cost of repair or replacement for damage to the property and its furnishings and contents.

42.    If you experience problems with any appliances or if there are spillages or any minor breakages during your stay, please inform the owners as soon as possible so that we can deal with these issues promptly before the arrival of the next guests.

 

Barn, farmyard, garden

43.    The Farmhouse garden is accessed through the two picket gates and includes the lawn and outdoor dining area in front of the barn, as well as the cottage garden in front of the Farmhouse. Please keep the chain hooked across between the two garden areas to deter the deer.

44.    The adjacent fields are grown for hay between April and August but are usually accessible to guests at other times of year. During the hay-growing season, guests are requested not to walk in the long grass. Spring and summeraccess is limited to the mown paths through the field in front of the farmhouse. Entry to the fields is entirely at the guest’s own risk. Children must be supervised by parents or responsible adults at all times. Please be careful of nettles, thistles, holes, stones and other trip hazards. Please do not climb on the walls as many of the stones are loose. Please keep out  of the fenced area in front of the farmhouse where the septic tank is situated.

45.    There is no access to the neighbouring barns. These areas are strictly private and out of bounds.

46.    No ball games are permitted inside the Farmhouse or in the garden.  Ball games may be played in the field outside hay-growing season.

 

Parking and access

47.    Parking for two cars is provided next to the Farmhouse. Another vehicle can be parked on the gravel recess just above the farmyard  near our fruit and vegetable garden.  The owners cannot accept any responsibility for damage to guests’ vehicles whilst on the premises

48.    Please note that the farmyard is required for turning, deliveries and access to the field and barns. No parking is permitted in the farmyard except by prior arrangement. Please do not block the entrance to the adjoining house or the gate in the farmyard as access is required at all times. Please do not park in our neighbours’ private parking area opposite Wilcroft Cottage higher up the main drive.

49.    When reversing, please take care not to hit the walls of the barn or the low-walled flower bed in the farmyard.

50.    When pulling out of the drive onto the road, please proceed with caution and check for traffic in both directions before pulling out.

51.    Visitors are warned that the drive is steep and can be slippery in icy or snowy conditions. When snow is forecast, guests are strongly advised to park on the road, otherwise vehicles may get stuck and may block the drive.

 

Mobiles and wi-fi

52.    There is no landline in the Farmhouse. Mobile reception is reasonable for most providers, although some mobiles may work better outside.

53.    Free wi-fi is provided but please note that due to the thickness of the stone walls in the farmhouse, signal strength varies in different rooms and reception may not be sufficient for Apple devices such as iphones and ipads in all areas of the house. Wi-fi reception is not guaranteed but the owners will endeavour to resolve any technical problems as quickly as possible.

 

Gardening and Maintenance work

54.    The owners reserve the right to undertake maintenance work and repairs on the farmhouse, the adjoining property (Wilcroft House) and in the gardens and fields at various times, as required, including routine gardening and grounds maintenance. In the event of serious disruption to guests caused by essential property maintenance or repairs, partial reimbursements may be offered on a discretionary basis.

 

Data Management and Data Protection

55.    For administrative, security and insurance reasons, and in order to comply with government regulations regarding self-catering accommodation, guests will be asked to provide the following information at the time of booking: name, address, landline and mobile telephone numbers, email address of person booking; total number of guests; names of guests, including the age of any children under 16.

56.    The owners undertake to comply with current legislation regarding data protection and data management. Guests’ personal contact details will not be used for marketing purposes without their consent and will not be passed to third parties.

 

The owners reserve the right to vary these Terms and Conditions at their discretion at any time.

 

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